Genuine Business

.. a fragile thing that may occur in a fleeting moment that is experienced from one individual to another, but will remain in their memory and therefore will be the benchmark for all others to follow. Until the day that someone once again takes them by surprise and exceeds ALL their expectations.

Good Customer Service is no longer enough to truly engage your Customer.

Good Customer Service is no longer enough to truly engage your Prospect.

As a proactive supplier of any product or service engaging an element of surprise for your Customer - can help them to become addicted to Your Service - to become Delighted - exceeding the Customers expectations.

Then and only then will your Delighted Customer go away and tell others about their experience.

  • It is generally accepted within business today that a Customer only becomes your Customer when they have bought from you more than once - until this point these buyers remain prospects - and all prospects should be viewed as opportunities to grow sales and grow profits.
  • Remember 67% of people still do not become our Customer as a result of perceived indifference which can be heard very loudly and even when we get everything right and all the boxes are ticked 70% of people will not buy from us a second time because we did not 'smile' at them.



Latest Blog

13/06/2013 14:04:32 - The Superstar Dental Receptionist.
Is your receptionist a shinning star?                                                                                                              Or Is your receptionist a glimmer of what you were really looking for?                                                        Most of all Is your receptionist a reflection of all your hard work and investment?

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