Genuine Business

Taking Control of the Telephone


More than 80% of new business is initiated over the telephone - using the telephone badly can result in  poor customer care, poor use of time, increased costs, missed orders, lost sales, adverse company image and lack of competitive edge. This practical, highly participative one-day course develops more effective, all-round telephone skills for frontline personnel who utilise the telephone regularly in their day-to-day function.

Coming soon!



Latest Blog

13/06/2013 14:04:32 - The Superstar Dental Receptionist.
Is your receptionist a shinning star?                                                                                                              Or Is your receptionist a glimmer of what you were really looking for?                                                        Most of all Is your receptionist a reflection of all your hard work and investment?

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