Genuine Business

Building Business Through Delighting the Customer


Delivering a Happiness Based Business is the culmination of 26 years of working with many businesses across many sectors culminating in the realisation that successful businesses continually develop relationships both internally and externally whilst forming strategies and ideas that appeal and Delight.
Businesses around the world are working with processes that are often similar or even the same.  While common processes can often streamline businesses saving time and cost their very nature often limits opportunities for differentiation, and differentiation is the key to Delivering Delight.
Good customer service is never enough however; if you can provide your customer with a positive surprise then their propensity to tell others about their experience will soar then your business is on its way in developing the addicted customer.

Even when we do things right, though we ticked all the boxes 70% of customers will still walk away from us. Why? Our customer service proposition was not good enough – we didn’t deliver to them we didn’t touch the customer; we failed, so where do we look for our answers? We look at ourselves!
This unit can be delivered as a complete unit, individual modules or as a further development area.

Coming soon!



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13/06/2013 14:04:32 - The Superstar Dental Receptionist.
Is your receptionist a shinning star?                                                                                                              Or Is your receptionist a glimmer of what you were really looking for?                                                        Most of all Is your receptionist a reflection of all your hard work and investment?

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