Genuine Business

Advanced Selling Techniques in the Contact Centre


This module develops and hones the professional advisor already negotiating everyday with customers. We focus on further developing confidence and belief in the business and the individual as a business professional, looking at aspects of the successful call, difficult groups of people to sell to and how to deal with difficult and irate customers.

This unit can be delivered as a complete unit, individual modules or as a further development area.
Coming soon!


Latest Blog

13/06/2013 14:04:32 - The Superstar Dental Receptionist.
Is your receptionist a shinning star?                                                                                                              Or Is your receptionist a glimmer of what you were really looking for?                                                        Most of all Is your receptionist a reflection of all your hard work and investment?

Tweet Tweet




  • '10 Steps to Corporate Happiness' - FREE E-Book
  • The 7 Point Plan - How to Captivate the Creative Spirit - FREE report
  • How Entrepreneurs Succeed - 5 key points - FREE report

Fill in your details below

  • Please do NOT fill in this field - leave blank
  • Sometimes we send out newsletters with the latest news and tips from Genuine Business.