Genuine Business

Advanced Selling Techniques in the Contact Centre

Overview

This module develops and hones the professional advisor already negotiating everyday with customers. We focus on further developing confidence and belief in the business and the individual as a business professional, looking at aspects of the successful call, difficult groups of people to sell to and how to deal with difficult and irate customers.

This unit can be delivered as a complete unit, individual modules or as a further development area.
 
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13/06/2013 14:04:32 - The Superstar Dental Receptionist.
Is your receptionist a shinning star?                                                                                                              Or Is your receptionist a glimmer of what you were really looking for?                                                        Most of all Is your receptionist a reflection of all your hard work and investment?

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